FAQs

I’ve already signed up. When will I receive my Welcome Postcard?

You can expect your Welcome Postcard to arrive in 3-5 weeks from the date you signed up. Please keep your eye out for a large, full color postcard that will arrive at the address you provided on your enrollment form. If 5 weeks have passed from the date you signed up and you still haven’t received your Welcome Postcard, please click here to send us an inquiry on your account.

How do I check my points balance and account activity?

You can check your points balance online by logging into your account at www.MyOwnRewards.com. Your username is your 16-digit card number (with no spaces or dashes), and your password is your last name in lowercase.

I’ve moved. How do I update my address?

You can update your address and mailing information by logging into your account at www.MyOwnRewards.com. Your username is your 16-digit card number (with no spaces or dashes), and your password is your last name in lowercase.

How do I earn points?

Each time you visit The Grill at Quail Corners, please be sure to provide your Royalty Rewards® Membership Card, or Smartphone App to your server when paying for your bill. You will earn 1 point for every dollar spent—and some promotional purchases may earn more.

When will I earn an Award? How can I redeem it?

For every 200 points you accumulate, you will automatically receive a $15 Award Certificate in the mail within a few weeks. Once you receive this, you can use the $15 Award Certificate during your next visit to The Grill at Quail Corners.